Citrix Workspace Mac
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Applicable Products
- Compatible with Windows 10, 8.1, Thin PC as well as Windows Server 2019, 2016, 2012, and 2012R2. Download Citrix Workspace app for Windows (142 MB.exe).
- Reminder: It is the individual’s responsibility to adhere to Bank of America’s policies and to ensure that the operating system and the remote access app running on the device are from official sources and the device is kept up to date with the latest security patching.Before calling Support please reference the Connection Guides listed below.
- XenDesktop
Symptoms or Error
When you try to launch a published desktop, you may get the error message 'Cannot start desktop' as shown in the screenshot below.
Additionally, following events are recorded on the Delivery Controller and the StoreFront server:
Log Name: Application
Source: Citrix Broker Service
Event ID: 1101
Level: Warning
Description:
The Citrix Broker Service failed to broker a connection for user 'CONTOSOadmin2' to resource 'Windows 7'. The Citrix Broker Service cannot find any available virtual machines.
Please add more virtual machines to the site. If the problem is due to existing virtual machines not becoming available, see Citrix Knowledge Base article CTX126992.
Log Name: Citrix Delivery Services
Source: Citrix Store Service
Event ID: 28
Level: Warning
Description:
Failed to launch the resource 'Controller.Windows 7 $A17-5-CB719372-0001' using the Citrix XML Service at address 'http://MT-XenApp1/scripts/wpnbr.dll'. The XML service returned error: 'no-available-workstation'.
Log Name: Citrix Delivery Services
Source: Citrix Store Service
Event ID: 0
Level: Error
Description:
No available resource found for user contosoadmin2 when accessing desktop group Windows 7. This message was reported from the Citrix XML Service at address http://MT-XenApp1/scripts/wpnbr.dll [NFuseProtocol.TRequestAddress].
Additionally, following events are recorded on the Delivery Controller and the StoreFront server:
Log Name: Application
Source: Citrix Broker Service
Event ID: 1101
Level: Warning
Description:
The Citrix Broker Service failed to broker a connection for user 'CONTOSOadmin2' to resource 'Windows 7'. The Citrix Broker Service cannot find any available virtual machines.
Please add more virtual machines to the site. If the problem is due to existing virtual machines not becoming available, see Citrix Knowledge Base article CTX126992.
Log Name: Citrix Delivery Services
Source: Citrix Store Service
Event ID: 28
Level: Warning
Description:
Failed to launch the resource 'Controller.Windows 7 $A17-5-CB719372-0001' using the Citrix XML Service at address 'http://MT-XenApp1/scripts/wpnbr.dll'. The XML service returned error: 'no-available-workstation'.
Log Name: Citrix Delivery Services
Source: Citrix Store Service
Event ID: 0
Level: Error
Description:
No available resource found for user contosoadmin2 when accessing desktop group Windows 7. This message was reported from the Citrix XML Service at address http://MT-XenApp1/scripts/wpnbr.dll [NFuseProtocol.TRequestAddress].
Solution
Citrix Workstation 1903
This document will assist you in opening Citrix Receiver if it is not already open as well as configuring Citrix Receiver with the new Citrix StoreFront URL. Please refer to the portion of this document that applies to you and your workstation. Citrix is a software used to remotely connect (virtually connect) to clients applications and networks. Most of the outsourced business like BPO, KPO, Call centers and etc are remotely connected to a clients network. Any automation solution built using virtual desktop or built to work in virtual desktops are called Citrix automation. Citrix VDA (Virtual Delivery Agent) is a piece of Software accompanied with Xenapp/Xendesktop Suite, which requires to be installed on A Client Devices( VM.
To resolve this issue, add more desktops to the Delivery Group the user is trying to connect to.
Problem Cause
This issue can occur if no free desktops/workstations are available for the user to connect to.
Additional Resources
Citrix Workstation Windows 10
Note: In case of static desktop, make sure the user trying to logon is assigned to a machine OR there is an available machine for that user to connect to.